CEO & BOARD CHAIR REPORT
What a year 2021 has been. Though it has presented many challenges, we can proudly say Star Health has faced these head-on, thanks to the agility and dedication of our staff. Despite many obstacles, these past 12 months have also afforded us new opportunities and it is these things that will help to ensure the continued success of Star Health.
It is impossible to think back over the past 12 months without reflecting on the impact COVID-19 has had on all of our lives. It has disrupted how we connect with one another, and for many in our community it has added additional stress and worries. Star Health has worked tirelessly with our local communities to help keep people safe, including through providing education and testing for COVID-19, administering vaccinations, and providing practical support to those who are required to isolate.
Star Health has been at the forefront of the pandemic response, with key initiatives including our Prahran Town Hall Clinic, Rapid Response Team, High-Risk Accommodation Response (HRAR) team, and Roving Star Vaccination Service. These services were delivered in a variety of ways, including onsite services, pop-up clinics, and in-reach support, and have had a particular focus on supporting our most vulnerable community members. We want to acknowledge the incredible hard work of all staff who were involved in these efforts and who have worked tirelessly for many months, as well as our key partners including the City of Stonnington, who have all been critical to delivering these key services.
We have also had several other significant achievements this year. This includes successful relocation of some of our operations to The Victorian Pride Centre, taking a floor in this iconic new building as a commercial tenant. This, alongside Star Health’s Rainbow Tick accreditation, makes Star Health proud to be an ally of the LGBTIQ+ community. We have also participated in several significant policy reform processes at both State and Federal levels this past year, including the Royal Commission into Victoria’s Mental Health System, and the Federal Royal Commission into Aged Care Quality and Safety. We were humbled to work closely with consumers and staff to develop insightful responses to these and many other consultation processes, and are looking forward to continuing to work closely with Governments and funders to shape new and improved services for our consumers and communities.
This year we worked hard to develop our new Strategic Plan for 2021-24. In our new strategic plan, our Vision “Health and Wellbeing for All” remains the same and has been reinforced with a change to our Purpose “We exist to champion health equity for everyone in our community”. Our Values are now reflected in 4 simple yet powerful words: Kindness, Agility, Respect, Empathy. We would like to thank all of the consumers, staff and partners who provided input during our consultation processes, which will guide our strategy and operations over the next few years. You can see our new/final strategic plan HERE.
We want to thank our staff, volunteers and consumer representatives who have gone above and beyond this year, not only in supporting our response to the COVID-19 pandemic, but also in ensuring that critical “business as usual” services have continued, particularly for those in the greatest need. We would also like to thank our leadership team, who were instrumental in leading the organisation through what has been an exceptional year for us all, particularly in demonstrating incredible agility and flexibility in responding to the COVID-19 pandemic. We would also like to acknowledge and thank the Victorian Department of Health for their ongoing support, especially in delivering COVID-19 services.
Finally, we want to thank our Board of Directors for their commitment to the organisation and for their diligence in providing first class governance. This year we are pleased to have welcomed three new Board Directors - Kirstan Corben, Doris Whitmore and Rubina Alpitsis, who each bring a wealth of experience and diverse skillsets, and have made significant contributions already.
Star Health could not be the successful organisation it is without the dedication of all the wonderful people who help make up our community.